I felt really comfortable there and didn’t feel taken advantage of.

It was great!

That diagnostic service plus refilling the A/C only cost me around $175, and they had it ready just a couple hours after I dropped it off with them.

Great service and veryhappy with results

Franklin Automotive deserves 10 stars for their honest, staff, customer services, management team and having patience with their customers.We definitely trust Franklin Automotive to services and repair our vehicles anytime.

Franklin Automotive has taken care of my car a couple times and I've been very satisfied with both the professional service and the customer care.

Honest and attentive and worked me in even though they were extremely booked up.

Always friendly. They know my car as well or better than the dealer. Prices are very competitive and parts are from the manufacturer.

The consummate Professionals

Dependable service and a top-notch staff. Very recommended!

Best in town.

Had my stepdaughters oil change and general inspection done-they found a problem with an axle that the Toyota dealer missed-very professional and thorough-much cheaper than the dealer and a very high quality establishment

The best 👌. Honest, knowledgeable, don't try to up sale enythyng. Everybody is very friendly. #Very Professional #Prompt #Expert

I highly recommend Nic and Franklin Automotive.

Great service, very knowledgeable and professional.

Good shop, good people, fair price, and no worries. Will do business again when the time comes.

Excellent service ... customer service is the best !!!

Long time business quality work

Great Business

And MAN, I’M GLAD I DID!!!From just how they answered their phone, to really wanting to know what was wrong with my rig, to immediately scheduling the tow truck to bring it over to allowing me to overnight the specialty parts from Colorado to having it repaired quickly and me rolling the next afternoon, what a refreshing experience!Nic and his mechanic (didn’t get his name) were super responsive, professional, friendly and took the time to explain what all they did and why it was important for safety reasons.If you need a quality mechanic in Birmingham for your foreign car, look no further!

Always a pleasure to deal with - professional, knowledgeable, pleasant, excellent at communicating, always respectful of my time and needs.

They always get my car serviced quickly and have a ride available if needed. I will definitely send customers over to them!

They are always nice!! I feel comfortable as a woman taking my car because they are very through and don't suggest services i don't need.

Great people, great quality, the only place I will take my Lexus or Toyota.

Excellent customer service! Great communicating updates on my repair and options.

Excellent service, honest and thorough. Wouldn't take my cars anywhere else.

I was very pleased with their service.

You won’t go wrong taking your car to Franklin, they’re trustworthy professional people that do good work.

Professional and quality service.

Very professional, excellent service and service was done in a timely manner.

Fabulous

Top notch facility ! What a wonderful place. I only wish it was closer to my home in Huntsville.

Great service. I like the idea of making an appointment. Highly recommended by Discount Tire. Friendly staff. I was in and out in no time.

These guys are honest, they don't have unreasonable prices, the people are all friendly, the drivers are amazing, and they are fast!!They quoted me $518 for a huge fix.

They did a great job. My car (Volkswagon Jetta) runs like new. Very pleased with Franklin. The overall experience with them was great.

Expertise service for Lexus and Toyota for sure and very courteous staff, including the shuttle driver!!

Great fast reasonable $

The most professional and knowledgeable staff. This is my garage shop for rest of my life. Extremely pleased with vehicle service I received.

Reasonably priced, excellent service. Appreciate their honesty of what you really need vs. everything that could be done.

Very professional and compassionate people. From now on any time I have issues, I will be going to Franklin first!

They’re honest and never try to convince me to get unnecessary services or repairs. Highly recommended!

Franklin is really accommodating and responsive. If you keep your cars for many years, you'll want to get them serviced at Franklin.

He took the time to listen to my concerns and was genuinely attentive to the situation. As they could have ignored my review and do nothing.

Charlie was awesome! Always great customer service. Thanks again!

Charlie did a great job servicing my Infiniti, great auto shop!

Daniel & all the staff at Franklin are friendly , courteous & professional. Most importantly is the fact that they are "honest".

Took my Volkswagen Beetle to get some major repairs done and was very impressed with the level of service I received.

The staff here is very helpful! My car broke down nearby so I was able to pull in here since it was the closest shop.

Wow! What can I say? My son’s car had major issues while he was in Birmingham. Charlie bent over backwards to help us.

They accommodated me and replaced the tire in less than 3 hours even though they didn't have it in stock.