They are honest and do excellent work!! We have used them for 20 years with nothing but outstanding work at an honest price.
And MAN, I’M GLAD I DID!!!From just how they answered their phone, to really wanting to know what was wrong with my rig, to immediately scheduling the tow truck to bring it over to allowing me to overnight the specialty parts from Colorado to having it repaired quickly and me rolling the next afternoon, what a refreshing experience!Nic and his mechanic (didn’t get his name) were super responsive, professional, friendly and took the time to explain what all they did and why it was important for safety reasons.If you need a quality mechanic in Birmingham for your foreign car, look no further!
Steering / Suspension
They always get my car serviced quickly and have a ride available if needed. I will definitely send customers over to them!
They are always nice!! I feel comfortable as a woman taking my car because they are very through and don't suggest services i don't need.
Great people, great quality, the only place I will take my Lexus or Toyota.
Excellent customer service! Great communicating updates on my repair and options.
I am always pleased with the candid information provided, the professionalism of the staff and the ease of working with them.
I was very pleased with their service.
You won’t go wrong taking your car to Franklin, they’re trustworthy professional people that do good work.
They do an excellent job. They’re very friendly, very effective, fair, and do an excellent job and they stand behind their work.
Professional and quality service.
These guys are extremely knowledgeable and professional! It is the only place in town I carry my car.
Franklin Automotive is a wonderful place to get your car repaired. They may not be the cheapest, but they are honest, competent and friendly.
The most professional and knowledgeable staff. This is my garage shop for rest of my life. Extremely pleased with vehicle service I received.
They are always trustworthy and knowledgeable about our automobile issues. Charlie is a great service manager.
Reasonably priced, excellent service. Appreciate their honesty of what you really need vs. everything that could be done.
They’re honest and never try to convince me to get unnecessary services or repairs. Highly recommended!
Franklin is really accommodating and responsive. If you keep your cars for many years, you'll want to get them serviced at Franklin.
Great fast reasonable $
Expertise service for Lexus and Toyota for sure and very courteous staff, including the shuttle driver!!
These guys are honest, they don't have unreasonable prices, the people are all friendly, the drivers are amazing, and they are fast!!They quoted me $518 for a huge fix.
Top notch facility ! What a wonderful place. I only wish it was closer to my home in Huntsville.
The consummate Professionals
Christopher D Prevel
Super great people here, never been taken advantage of!
Great service. I like the idea of making an appointment. Highly recommended by Discount Tire. Friendly staff. I was in and out in no time.
Very professional, excellent service and service was done in a timely manner.
Great service you can depend on and fair cost.
Greg was friendly, very helpful, and best of all, honest. We ended up paying $500 less than what was originally quoted.
Franklin Automotive is amazing! Charlie is awesome, nice, friendly, professional and he goes above and beyond to help you.
I have taken my vehicles to Franklin Automotive several times, and I am always impressed by their customer service, value, and commitment to completing a service in a timely manner.
They accommodated me and replaced the tire in less than 3 hours even though they didn't have it in stock.
Daniel & all the staff at Franklin are friendly , courteous & professional. Most importantly is the fact that they are "honest".
The staff here is very helpful! My car broke down nearby so I was able to pull in here since it was the closest shop.
I cannot say how awesome these guys are, professional, friendly, I have all my card serviced here
Very friendly and helpful! They also fixed and replaced our wheel locks while they were at it. Great service in a very timely manner.
It was good
Great customer service
He took the time to listen to my concerns and was genuinely attentive to the situation. As they could have ignored my review and do nothing.
Well worth the time and effort invested. Great technician and staff!
Took my Volkswagen Beetle to get some major repairs done and was very impressed with the level of service I received.
Charlie did a great job servicing my Infiniti, great auto shop!
Charlie was awesome! Always great customer service. Thanks again!
Professional and friendly! Great folks to work with.
Wow! What can I say? My son’s car had major issues while he was in Birmingham. Charlie bent over backwards to help us.
It was my first time to use them, but had heard they were excellent and they didn't disappoint. They provided me a loaner car for the day.
Very courteous and professional!